Need Help? We've Got Answers.
At Summit One, we make SMS and email marketing simple. Whether you’re scheduling a campaign, setting up your account, or just need a hand, our Australian-based team is here to support you every step of the way. Browse our FAQs or reach out directly if it’s urgent — we’re here to help your business grow smarter, not harder.
What’s the SMS character limit?
Each SMS has a 160-character limit. Longer messages may be split into multiple texts.
Can I send images or MMS?
No, we currently only support standard text messages (SMS). MMS or picture messaging is not supported.
Can I schedule emails and SMS in advance?
Yes! You can easily save and schedule both email and SMS campaigns ahead of time to go out when it suits you.
Is support local?
Yes — we’re proudly Australian owned and operated with a local support team ready to help.
Need urgent help?
Reach out directly to Richard at richardw@summitone.com.au or Scott at scottm@summitone.com.au.
Need help with your marketing?
We also run a full-service digital agency. From campaign creation to social media, we’ve got you covered — just ask!
Do you support bulk SMS?
Yes! You can send bulk SMS campaigns to your customer lists quickly and easily. Just remember each message is capped at 160 characters.
Can I send bulk email campaigns?
Absolutely. Our platform supports bulk email campaigns with smart scheduling, saving, and targeting features to boost engagement.
Got Questions? Let’s Talk.
Need help with your SMS or email campaigns? Our Australian support team is here to assist you. For all enquiries, simply reach out to us at support@summitone.com.au— we’ll get back to you fast.